Vulnerability Reporting and Response Process

At SELEA, cybersecurity is a top priority for all our products and solutions. We are committed to ensuring that every reported issue is addressed in a timely manner by a dedicated specialist, who will analyze, follow up and provide timely feedback.

SELEA fully supports responsible vulnerability reporting and appreciates the work of white hat researchers, who are encouraged to report any security vulnerability to us. In line with best practices, we require vulnerability reporters to keep the vulnerability confidential until SELEA officially releases the security advisory.

Our approach ensures transparency, security, and collaboration in maintaining the integrity of our systems.

HSRC uses CVSSv3.1 to give the Base Score, Temporal Score and attack vector of each vulnerability in the security advisory. For the CVSSv3.1 standard, please refer to:

HSRC uses CVE (Common Vulnerability and Exposures) to quote the vulnerabilities outside of SELEA vulnerability disclosure websites.

Customer service: quick, fast and decisive

There are situations where we need an immediate response: not in two hours, not the next day, but right away. Loss of time often means loss of money and customer dissatisfaction.
To avoid this, Selea has created a service department that is ready to respond as quickly as possible to resolve any unforeseen situation, so that you can work with peace of mind, knowing that Selea is at your side every day.

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